Privacy matters.
So does clarity.

Privacy Policy

Last Updated: September 11, 2026

Therapy Helps (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or use our online therapy platform.

1. Information We Collect

We collect several types of information from and about users of our online platform, including:

Personal Identifiable Information (PII): Name, email address, phone number, date of birth, and billing/payment details.

Protected Health Information (PHI): Health conditions, treatment history, insurance information, online intake questionnaire answers, and telehealth session notes (handled in accordance with applicable health privacy laws such as HIPAA).

Technical & Usage Data: IP address, browser type, operating system, pages visited, and cookies.

2. How We Collect Information

Direct Interactions: Information you provide when registering, filling out online intake forms, contacting customer support, or booking telehealth appointments.

Automated Technologies: As you navigate through our site, automated technologies (like cookies and web analytics tools) may collect technical data about your device and browsing patterns.

3. How We Use Your Information

We use your information to:

Provide, deliver, and personalize online therapy services and appointment scheduling.

Process payments and handle insurance claims.

Communicate with you regarding account updates, session reminders, or customer service inquiries.

Comply with legal obligations and regulatory standards.

Maintain and improve the security and performance of our digital platform.

4. Disclosure & Sharing of Information

We value your confidentiality. We do not sell your personal or health information. We may share data under the following circumstances:

Healthcare Providers: With licensed therapists and clinical personnel involved in your online care.

Service Providers: Third-party vendors who assist with billing, IT hosting, secure video communications, and payment processing, all of whom are bound by strict confidentiality and data protection agreements.

Legal Obligations: When required by law, court order, subpoena, or to report imminent harm/danger as required by mandatory reporter laws.

5. Health Information Privacy (HIPAA)

For users in the United States, any Protected Health Information (PHI) provided during the course of receiving clinical treatment online is governed by the Health Insurance Portability and Accountability Act (HIPAA) and Notice of Privacy Practices, which will be provided to you separately during client intake.

6. Data Security

We implement appropriate technical, administrative, and physical security measures (such as SSL encryption, secure telehealth software, access controls, and encrypted database storage) designed to protect your personal and health data against unauthorized access, loss, or disclosure.

7. Your Data Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including:

The right to access or receive a copy of your personal data.

The right to request corrections to inaccurate data.

The right to request the deletion of your personal data (subject to legal and medical record retention obligations).

To exercise any of these rights, please contact us using the information below.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites. We encourage you to read their privacy policies.

9. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Therapy Helps

Email: frontdesk@therapy-helps.com

Phone: 888-220-8636

Terms of Service

Last Updated: September 11, 2026

Welcome to Therapy Helps (“Company,” “we,” “us,” or “our”). These Terms of Service ("Terms") govern your access to and use of our website, online platform, and telehealth services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

1. Emergency Disclaimer (Not for Crisis Use)

IF YOU ARE EXPERIENCING A MEDICAL OR MENTAL HEALTH EMERGENCY, CONTEMPLATING SUICIDE, OR IN DANGER OF HARMING YOURSELF OR OTHERS, PLEASE CALL 911 (OR YOUR LOCAL EMERGENCY SERVICES) IMMEDIATELY OR CALL/TEXT 988 (IN THE U.S.). DO NOT RELY ON THIS WEBSITE OR OUR ONLINE SERVICES FOR IMMEDIATE CRISIS ASSISTANCE.

2. Services Overview

Therapy Helps is an online therapy platform that connects individuals with licensed mental health professionals, schedules virtual appointments, and provides online resources. We are not a substitute for direct medical diagnosis, advice, or treatment by a qualified healthcare professional unless you are actively participating in a formal telehealth session with one of our licensed providers.

3. Account & Registration

You must be at least 18 years old (or the legal age of majority in your jurisdiction) or have verifiable legal guardian consent to register an account or receive online services.

You are responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account.

You agree to provide accurate, current, and complete information during registration.

4. Telehealth & Professional Relationship

Telehealth Services: Therapy Helps operates exclusively online. By using our virtual, chat, or video consultation services, you consent to receive mental health care via telehealth technology.

Provider-Patient Relationship: A professional provider-patient relationship is established only after you complete the initial intake process and begin a telehealth session with a designated licensed therapist, subject to state licensing limitations.

5. Fees and Payment

Billing: You agree to pay all fees associated with the online services you select according to our current fee schedule or insurance co-pay guidelines.

Cancellations: Appointments must be canceled or rescheduled according to our cancellation policy (typically 24 to 48 hours in advance). Failure to do so may result in a late cancellation or no-show fee.

6. Acceptable Use

You agree not to:

Use the website or platform for any illegal purpose.

Impersonate any person or entity or misrepresent your affiliation.

Upload, post, or transmit any viruses, malware, or harmful code.

Interfere with or disrupt the security, integrity, or performance of the platform.

7. Intellectual Property

All content on this website, including logos, text, graphics, software, and design, is the property of Therapy Helps or its content suppliers and is protected by copyright, trademark, and other applicable laws.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Therapy Helps and its affiliates, officers, employees, or providers shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to your use of, or inability to use, the platform or services.

9. Modifications to Terms

We reserve the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting to the website with an updated "Last Updated" date. Continued use of the website after changes constitutes your acceptance of the new Terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your State/Country], without regard to its conflict of law principles.

11. Contact Us

If you have any questions regarding these Terms, please contact us at:

Therapy Helps

Email: frontdesk@therapy-helps.com

Phone: 888-220-8636